Delivering System Health and Uptime With Expert Support Services
Penguin Solutions Support Services provides expertise to supplement IT teams and troubleshoot issues to help ensure the health and uptime of your advanced computing and fault-tolerant infrastructure.
Comprehensive Service
We provide a range of Support Services to help maintain the health and performance of your infrastructure—including its underlying hardware and host platform operating system—to keep compute environments of all sizes running smoothly.
Deep Expertise
With decades of experience running AI, HPC, and fault tolerant infrastructure, Penguin Solutions brings an unmatched depth of expertise backed by seasoned support engineers with an average of 18 years of experience with our products.
Less Disruption
Our services are designed to deliver peak performance by offering 24x7 support, 30-minute response times, field service calls within 4 hours, and spare parts stocked for next day delivery—minimizing downtime and keeping operations running efficiently.
98% Customer Satisfaction Rating for Our Support Services
Penguin Solutions provides Support Services that complement our product offerings with a single focus—to enable teams to deliver long-term, continuous infrastructure and advanced computing for their end users. Our support experts have the specialized experience and training required to deliver continuous system availability and uptime for your mission-critical applications running on accelerated compute infrastructures.
With live-person phone support and a range of dedicated support services, we free up your team to focus on value-added priorities instead of maintenance issues. Our tiered services allow you to choose the level of support that is best sized for your specific system requirements.
AI & HPC Cluster Support Services
Penguin Solutions Support Services provide peace of mind by ensuring continuous system availability and uptime of mission-critical applications that run on our accelerated compute infrastructure.
Fault-Tolerant System Support Services
Penguin Solutions Support Services provide worldwide coverage for its Stratus-branded fault-tolerant platforms around the clock, no matter where your servers are located.
Talk to the Experts at Penguin Solutions
Connect with our teams to help ensure continuous system availability and uptime for your mission-critical workloads. With live-person phone support, dedicated services, and tiered options to fit your needs, we help you maintain peak performance while freeing your team to focus on innovation.
Reach out today to find the right support solution for your infrastructure.